Dragon User Training &
Technical/User Support
Speech-to-text is a new way of working for many people but very easy to learn
Premium Support and Training
You can be assured that the technical support and user training you receive from Sound Business Systems is first class.
Our technical team works closely with Nuance to ensure any unknown issues are investigated fully and solved as quickly as possible.
We are also experienced in installing and supporting Dragon in “non-standard” Windows desktop environments, such as Citrix and Remote Desktop / Terminal Server.
We offer:
- Remote one-on-one end user training
- Group user training
- Train-the-trainer programs
We teach you step by step how to
- Optimise your Dragon Profile
- Create simple voice command shortcuts
- Personalise your vocabulary
- Correctly "correct" Dragon misrecognition
- Create advanced macro and commands
Speech recognition is a new way of working for many people and we strongly recommend new users have at least one hour user training. For a lawyer or doctor we advise two hours, spread over two separate sessions of one hour each.
Our experts can create and rollout to all users
within your company
- Customised, advanced commands - specific to your software applications (advanced scripting)
- Customised word lists - which may include acronyms and abbreviations specific to your company / industry
Dragon Support
The software itself is stable but there will always be the occasional third party software conflict or corruption.
Most issues can be quickly sorted by accessing our remote Help Desk. On site help is also available.
No matter what the reason you need to use Dragon, or how you would like to use it, Sound Business Systems can teach you how you can get the most out of your Dragon and keep you running smoothly.
