… very impressed with the service that we have had…
I am very much enjoying using the Dragon Dictate and am very impressed with the service that we have had from your company in terms of both making the purchase, the initial training and the service when there was a technical hitch.
Shane F Hussey
Director | Hussey & Co
...a very well-run project...
Please accept my acknowledgement of a job well done. It has been a very well-run project which saw the national roll-out completed ahead of schedule and under budget.
Assistant Commissioner | New Zealand Police
OUR Professional Services
Sound Business Systems draws on 20 plus years of experience to provide specialist end-to-end professional services; from initial consultation, scoping, solution design and implementation through to worry free maintenance and support services.
Some of Our Customers
Armstrong Barton (Wanganui)
Auckland District Health Board
Bay Of Plenty District Health Board
Canterbury District Health Board
Canterbury Legal Services
Cavell Leitch Law
Cook Morris Quinn
Cooney Lees Morgan
Counties Manukau District Health Board
Fletcher Vautier Moore
Gawith & Burridge
Greenwood Roche Chisnall
Hawkes Bay District Health Board
Hutt Valley District Health Board
Lakes District Health Board
MacKenzie Elvin Solicitors
Malley & Co
McCaw Lewis Ltd
MidCentral District Health Board
Ministry for Primary Industries
Minter Ellison Rudd Watts
NelsonMarlborough District Health Board
Northland District Health Board
Sheffield Group Ltd
South Canterbury District Health Board
Taranaki District Health Board
Tasman District Council
Te Omanga Hospice
Te Taiwhenua O Heretaunga
Waikato District Health Board
Wairarapa District Health Board
Waitemata District Health Board
West Coast District Health Board
Whanganui District Health Board
White Fox & Jones
SBS have set the bench mark
SBS have set the bench mark for technical support by which we now measure our other vendors.
...amazingly easy to work...
I would just like to thank you for the training I had for Dragon. I found it amazingly easy to work and there are very few times that it does not pick up the words correctly. This is despite quite a broad Afrikaans South African accent. Even more impressive, is how quickly it learns my peculiar words.
...this product performed way ahead...
As a pathologist working for WellingtonSCL, as part of the NZ Healthscope group, I have been using Dragon Pro v12. I recently had the opportunity to use Dragon Medical V3 which you installed at our Hutt Hospital site. Even without detailed training (and on a lower spec PC) this product performed way ahead of my usual Dragon V12, which has had a lengthy period of “personal training”. As per the email below could you please arrange to update my Dragon to this newer Medical version. I look forward to hearing from you.
Pathologist | Wellington SCL LTD
...specialist training.... invaluable for taking your use of the product to an even higher level.
The revelations for me with this new software have been that I don’t know why I had never considered paying for specialist training in the past (blame my Scottish heritage). It simply is invaluable for taking your use of the product to an even higher level. It is hard for me to say exactly how improved this latest version is, but it certainly works very well for me, and even better than previously. Also, I never had the Legal version before but having a huge New Zealand legal vocabulary included in the software has saved me many tens of hours of adding it in myself and means it instantly recognises legal terms and terminology.
Barrister and Commercial Mediator
... Dragon has become an invaluable tool on which I rely heavily in my day-to-day practice.
After the first day of trialling the product, I was hooked. Looking back, I struggle to recall how I operated without it. I still on occasion marvel at the accuracy and speed of how the dictated word appears on the screen almost instantaneously in front of you. I would also add that I do speak very quickly and combined with this, Dragon has had to deal with my English accent but it has coped admirably.
In a busy day when things can become very hectic, Dragon has become an invaluable tool on which I rely heavily in my day-to-day practice. I use Dragon Dictate for a range of tasks: from drafting brief emails to longer notes of advice, preparing draft clauses, recording key attendance notes and providing narratives for invoicing.
Whilst I switch Dragon on as soon as I arrive in the office in the morning, and use on and off throughout the day, perhaps one of the biggest advantages is the support function it provides after hours when secretarial support may not always be available. On the basis that working late seems to be an occupational hazard of being a lawyer, the availability of Dragon when working in the evening and/or at home, has proved invaluable, and has meant that advice can be provided to clients without delay and urgent work turned around more quickly than may be the case if the work had to be left for the next morning or if I typed the work myself.
I am a convert so much so that I cannot imagine working in a practice where Dragon was not available as a backup tool.
I particularly like the fact that Dragon has an accessible user support phone line in Sound Business Systems Ltd so that if you do encounter technical difficulties, you can readily speak to one of their tech support team who will access remotely and sort out the issue. That the Dragon response is almost immediate is really helpful, and they are very diplomatic even when dealing with basic user error issues.